Terms of sale

How we sell, what we promise, and what happens when something goes wrong. Last updated 24 September 2026.

1. Who you are dealing with

Cold Aisle is a trading name of PYCO RENEW LTD, a company registered in England and Wales under number 16774881, whose registered office is Unit D13, Fieldhouse Industrial Estate, Fieldhouse Rd, Rochdale OL12 0AA. VAT number GB505306526. You can reach us on 0161 524 3075 or at orders@coldaisle.co.uk. In these terms “we” and “us” means PYCO RENEW LTD and “you” means the business buying from us.

2. Business customers only

We sell to businesses, public bodies and other organisations buying in the course of their business, not to consumers. By placing an order you confirm you are buying for business purposes, so the consumer rights that apply to shopping at a distance do not apply. These terms apply to every quotation and order, and override any terms on your purchase order or other paperwork.

3. Quotations and orders

A quotation is valid for 14 days from its date. Stock on quoted lines is held for 48 hours.
Placing an order on the website, raising a purchase order, or accepting a quotation is an offer to buy. The email and proforma invoice we send straight away confirm we have received it. The contract is made when we accept your order: for orders paid against a proforma, when we receive your payment; for purchase orders, when we confirm acceptance in writing or despatch the goods, whichever is first.
Stock figures on the site are updated from our stock system through the day. If a line has sold through between your order and our acceptance, we will tell you, and offer a lead time on the balance or cancel that line.
If a price or description on the site is obviously wrong, we may decline the order and refund anything you have paid rather than supply at the wrong price.

4. Prices and carriage

Prices are in pounds sterling and exclude VAT, which we add at the rate in force on the invoice date.
Quantity break prices apply per line, per order, at the quantity on that line.
Carriage to the UK mainland is £12.50 ex VAT per order, or free when the goods total is £500 ex VAT or more. Deliveries to the Scottish Highlands and islands, Northern Ireland, the Isle of Man and the Channel Islands, timed or Saturday deliveries, and exports are quoted, and we will confirm the cost with you before despatch.

5. Payment

Unless you have a trade account, payment is due in full, in cleared funds, before despatch. You can pay by card when you order, on a payment page run by our payment provider, Stripe; or we send a proforma invoice with bank transfer details and how to pay by card.
Trade accounts are subject to our credit approval and pay within 30 days of the invoice date, or on whatever terms we agree in writing. We may change or withdraw a credit limit at any time.
If an invoice is overdue we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and may hold further despatches until the account is up to date.

6. Delivery, risk and ownership

Orders cleared for despatch before 16:00 on a working day normally leave the same day. Delivery dates are estimates given in good faith, and time of delivery is not of the essence.
Risk passes to you on delivery. Ownership passes only when we have been paid in full for the goods. Until then you hold the goods for us, and we may recover them if payment is overdue.
Check deliveries on arrival. Report visible damage or shortages within 3 working days of delivery, and goods that are dead on arrival within 14 days, and we will put it right at our cost.
If a delivery fails because of site access, missing goods-in bookings or wrong details, we may charge the cost of redelivery.

7. What you are buying

Every line states its condition: new factory sealed, new opened box, refurbished, or tested pull. Our grades and test process are set out on how we test and grade. Lines marked as equivalents are the same specification without the OEM label and may report as third-party parts in the server's management controller. We are glad to advise on compatibility, but it is your responsibility to confirm a part suits your system before you order.

8. Warranty

The warranty period is stated on each line and runs from the despatch date.
It covers failure in normal use. It does not cover physical or electrostatic damage, liquid, modification, firmware changes made by you, use outside the manufacturer's specification, or faults caused by other parts of the system.
To make a claim, contact us for a returns number before sending anything back. We will repair, replace or refund the part, at our option, and pay carriage both ways for valid claims.
Where a manufacturer's warranty transfers with a new sealed part, it is in addition to ours.

9. Returns when nothing is wrong

You may return unused goods in resaleable condition and original packaging within 30 days of delivery for a full refund of the goods price. Contact us for a returns number first. Return carriage is at your cost and risk. Systems built or configured to your specification cannot be returned once the build has started, and parts with broken factory seals are accepted only by agreement. We refund within 14 days of receiving and checking the goods.

10. Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that:

We are not liable for loss of profit, revenue, business or data, for service credits or penalties under your contracts with your own customers, or for any indirect or consequential loss.
Our total liability under or in connection with an order is limited to the price paid for that order.
You are responsible for your own backups, and for testing hardware before putting it into production.

11. Data on equipment

When we buy equipment from you, we erase storage media to NIST 800-88 Purge, or destroy it on request, and issue a certificate by serial number. When you return equipment to us for any reason, remove your data first. We are not responsible for data left on returned media.

12. Export

Some server hardware is subject to UK export controls and sanctions. If you export or re-export goods you buy from us, you are responsible for complying with them.

13. Events outside our control

We are not liable for delay or failure caused by events beyond our reasonable control, including carrier failure, supply shortages, industrial action, and utility or network outages.

14. General

These terms, with our quotation or order acceptance, are the whole agreement between us for the order.
We may update these terms. The version on this page when you place an order is the one that applies to it.
No one other than you and us has any right to enforce these terms.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.